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      What happens when I place an order?

      When you place an order, a confirmation email will be sent to you containing the details of your order.

      We do our best to fully process, and prepare your order for shipping within 5 to 7 business days. In high volume periods such as sales, or during Christmas, this time might be longer. Depending on your location, shipping times should be added on top of this.

      We'll always let you know if your order will be delayed, and we'll send you an email when your goodies are on their way to you!


      How long will it take for my goodies to arrive?

      Check out our Shipping Policy for estimated delivery time frames and important shipping information.


      Can I cancel my order, or make changes to my order?

      Unfortunately, we are unable to cancel or make any amendments to online orders at your request after your order is placed, with the exception of delivery address. Amending delivery addresses is not always possible due to processing times.

      If there is an error with your address, please contact us immediately and we will endeavour to amend it.

      Ink & Elk does not accept any liability for incorrect addresses, however will always try to accomodate amends where we can. To avoid disappointment, please make sure all your delivery details are correct when placing your order.


      What are your picture frames like?

      Our ready-to-hang frame A3 frames have a natural wood-look paper finish, complete with a subtle timber texture. Free from dangerous glass panes and dull plastic sheeting that typically covers framed artwork, our wall art has a soft and stylish matte look that suits any contemporary nursery or playroom. Learn more about our frames and hanging requirements here.


      Will you stock different sized frames or prints in the future?

      To stay in the loop about new product launches, sign up to our newsletter!


      What are the dimensions of your art prints?

      Framed prints are A3 in size, measuring at 44.5cm x 32.3cm x 3cm once framed.

      All of our artwork is printed on 261gsm Japanese "marshmallow" paper stock - smooth and soft, just like a marshmallow!


      Why does print sizing and framing vary between products?

      Depending on a print collection release, print sizing and framing options may vary. This is simply an aesthetic decision from our creative team.


      How are orders packaged?

      Orders consisting only of A4 prints are sent flat in rigid A4 mailers made from heavy duty card.

      Orders containing A3 prints are rolled, wrapped in paper and sent in rigid kraft mailing tubes to prevent crushing and bending.

      Framed orders are packaged in thick kraft picture boxes with plenty of bubble wrap to keep your artwork safe.

      Depending on the items in your order, your order may despatch in more than one package to keep it safe from transit damage. This can result in different delivery time frames. The total shipping cost is always displayed at checkout.


      Do you guys ship internationally?

      At this time, we do not deliver framed prints outside of Australia.

      All standard prints (unframed) ship internationally, with the exclusion of Crimea, Cuba, Iran, Syria, Indonesia and North Korea due to legal restrictions or shipping carrier limitations.


      Where do you stand on exchanges or returns?

      Unfortunately, we do not offer returns for change of mind purchases, or exchanges on any items. If your order is damaged or faulty, please refer to our Returns Policy in full to see how we can assist you. 


      My order is missing or damaged, what can I do?

      If you have not received your order in a reasonable time frame and believe it might be missing, please contact us with your order details and we will immediately look into it for you.

      If you have received a damaged or faulty item, please refer to our Returns Policy in full. 


      What currency does your store use?

      All orders are processed in AUD. If you are an international customer, the content of your cart may be displayed in the currency of your choosing by accessing the currency drop down menu located on the top left of our site. You will check out using AUD at the most current exchange rate.


      Can't find the answer to your question here?

      If you can’t find the answer to your question here, get in contact with us and we’ll do our very best to answer it for you!