FAQs

What happens when I place an order?

When you place an order, a confirmation email will be sent to you containing the details of your order.

All of our items are made to order. We do our best to fully process, print and prepare your order for shipping within 5 to 7 business days. In high volume periods such as sales, or during Christmas, this time might be longer. Depending on your location, shipping times should be added on top of this.

Delivery estimates, including product production times, are displayed on each product page.

 

What does made to order mean?

Made to order means that a product is created only as the order is placed, resulting in less waste than conventional manufacturing. While the time it takes to receive your order is longer for made to order products, you're helping to significantly reduce damage caused to the environment.

   

How long will it take for my goodies to arrive?

As all of our products are made to order, they each have different delivery estimates. These estimates are displayed on each individual product page. Check out our Shipping Policy for more information.

   

Why is a product showing out of stock?

On the rare occasion, our suppliers may run out of the materials we require to produce your order. Our suppliers are quick to rectify this situation, so you'll be able to complete your order shortly.

 

Can I cancel my order, or make changes to my order?

Unfortunately, we are unable to cancel or make any amendments to online orders at your request after your order is placed, with the exception of delivery address. Amending delivery addresses is not always possible due to processing times.

If there is an error with your address, please contact us immediately and we will endeavour to amend it.

Ink & Elk does not accept any liability for incorrect addresses, however will always try to accomodate amends where we can. To avoid disappointment, please make sure all your delivery details are correct when placing your order.

  

How are orders packaged?

To reduce packaging and plastic waste, we use triangular cardboard boxes for print only orders, replacing tubes with plastic end caps.

Framed print and canvas orders are packaged in thick kraft picture boxes to keep your artwork safe.

Depending on the items in your order, your order may despatch in more than one package to keep it safe from transit damage. This can result in different delivery time frames. The total shipping cost is always displayed at checkout.

 

Do you guys ship internationally?

All wall art ships internationally, with the exclusion of Crimea, Cuba, Iran, Syria, Russia, Belarus, Indonesia and North Korea due to legal restrictions or shipping carrier limitations.

 

Where do you stand on exchanges or returns?

Unfortunately, we do not offer returns for change of mind purchases, or exchanges on any items. If your order is damaged or faulty, please refer to our Returns Policy in full to see how we can assist you. 

  

My order is missing or damaged, what can I do?

If you have not received your order in a reasonable time frame and believe it might be missing, please contact us with your order details and we will immediately look into it for you.

If you have received a damaged or faulty item, please refer to our Returns Policy in full. 

  

What currency does your store use?

All orders are processed in AUD. If you are an international customer, the content of your cart may be displayed in the currency of your choosing by accessing the currency drop down menu located on the top left of our site. You will check out using AUD at the most current exchange rate.

  

Can't find the answer to your question here?

If you can’t find the answer to your question here, get in contact with us and we’ll do our very best to answer it for you!