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      Damaged Goods

      We take great care in reviewing and safely packaging all of our orders before they ship. In the unlikely event that something arrives damaged, we’ll accept a return of any full priced or sale item.

      Please contact us within 7 days of delivery, and include your order number with photos of the damage, including packaging, and a description of the damage in your email for review. Our team will guide you through the returns process for a damaged item.

      We do not accept returns if you have damaged the goods or used them in an unreasonable way.

      Incorrect Goods

      If you receive an incorrect item on your order, or believe the item you purchased is significantly different from the image and description displayed online, please contact us straight away with your order details, including photos of the incorrect item or product discrepancy.

      In most cases, we will arrange for the correct item to be sent to you immediately.

      Please note, as per our Terms & Conditions, that we have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

      Faulty Goods

      We inspect all items to ensure they are of the highest quality. In the unlikely event you have received a faulty item, we’ll accept a return of any full priced or sale item within a reasonable timeframe.

      If you discover your item is faulty, please contact us and include photos and a description of the product fault for review. Please reference your order number and date of purchase in your email. Our team will guide you through the returns process for a faulty item.

      A refund is made directly to the original method of payment used for purchase if your order was made within 60 days. This 60 day refund limit is per the Terms of Service for Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. If your faulty item is returned beyond 60 days of placing the order, we will send you a replacement item if the item is still available, or refund you the purchase amount via PayPal.

      We do not accept returns if you have damaged the goods or used them in an unreasonable way.


      Change of Mind

      We currently do not accept returns for change of mind, so please ensure that you choose your items carefully.


      Refunds and Replacements

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

      When approved, you will receive a refund directly to the original method of payment used for purchase.

      If, in the case of a faulty good, your item is returned beyond 60 days of placing the order, we will send you a replacement item if the item is still in stock, or refund you the purchase amount via PayPal. This 60 day refund limit to the original method of payment is per the Terms of Service for Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

      We endeavour to process refunds and replacements as soon as they are received but please allow up to 7 business days for returns to be processed. You will receive email notification of the status of your refund or replacement once finalised.


      Late or Missing Funds

      You should receive the funds from a refund in your account approximately 5–10 business days after the original refund.

      Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will drop off your bank statement, and a separate credit is not issued.

      If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted.

      Next, contact your bank. There is often some processing time before a refund is posted, but this time varies between financial institutions.

      If you’ve done all of this and you still have not received your refund yet, please contact us.


      Sale Items

      Subject to our obligations under the Australian Consumer Law, sale items are treated as full priced items. If faulty, damaged or incorrect, sale items can be fully refunded.


      Exchanges

      We currently do not offer exchanges on any items.


      Cancellations and Order Amendments

      We are unable to cancel or make any amendments to online orders at your request after your order is placed. Please ensure all details are full and correct at the time of order placement.