Ink & Elk artwork is printed and prepared locally within Australia. All orders are delivered via Australia Post.
Please note that we don't deliver to PO box addresses.
Order Shipment Notification
Once your order has shipped, you will receive a shipping confirmation email. If you have not received a shipping confirmation email, please contact us.
Order Packaging and Despatch
Orders consisting only of A4 prints are sent flat in rigid A4 mailers made from heavy duty card.
Orders containing A3 prints are rolled and sent in rigid kraft mailing tubes to prevent crushing and bending.
Framed prints and canvas prints are packaged in thick kraft picture boxes with plenty of bubble wrap to keep the artwork safe.
Depending on the items in your order, your order may despatch in more than one package to keep it safe from transit damage. This can result in different delivery time frames for each item. The total shipping cost is always displayed at checkout.
Processing and Delivery Times
Please allow 5 to 7 business days for us to fully process, print and prepare your order.
For Australian customers, please allow an additional 5 to 10 business days for delivery. Please note that during peak periods, such as Christmas, this time may be significantly longer.
Shipping within Australia
We calculate our postage for orders containing framed prints using flat rates based on the weight of your order. The total shipping cost will be shown during checkout. The following table is an example of standard shipping for our most common order combinations:
|Order Combination||Shipping Cost|
|1 Framed Print||$10.00|
|1 Canvas Print smaller than 24x36"||$10.00|
|2 Framed Prints||$15.00|
|2 Canvas Prints smaller than 24x36"||$15.00|
|1 24x36" Canvas Print||$15.00|
|3 Framed Prints||$20.00|
|3 Canvas Prints smaller than 24x36"||$20.00|
Standard Shipping starts at $10.00 for a single framed print. Your parcel will be delivered to your nominated shipping address without requiring you to sign for delivery. A tracking number will be issued via email.
If you are not available to receive your delivery, your package will be left in a safe place at your nominated address.
The package will be deemed to have been delivered at the time the package is scanned as delivered and left at the nominated shipping address. Ink & Elk shall not be liable to you or any other person for any loss or damage once your package is delivered.
Gift Vouchers are sent via standard shipping in an envelope to your nominated shipping address, at a cost of $2.80 AUD. An Australia Post tracking number will be issued via email. Signature upon delivery in not available for this delivery service.
At this time, we cannot deliver framed prints or Gift Vouchers outside of Australia.
If there is an error with your address, please contact us immediately and we will endeavour to amend it, however this is not always possible due to processing times.
Ink & Elk does not accept any liability for incorrect addresses, however will always try to accomodate amends where we can. To avoid disappointment, please make sure all your delivery details are correct when placing your order.
Missing or Damaged Order
If you have not received your order in a reasonable time frame and believe it might be missing, please contact us with your order details and we will immediately look into it for you.
If you have received a damaged or faulty item, please refer to our Returns Policy in full.
Please refer to our Returns Policy in full to see how we can assist you.
Questions about the Shipping Policy should be sent to us via our contact form.